Refund policy

14-Day Right to Cancel

For eligible products purchased online, you have 14 days after receiving your order to notify us that you wish to cancel and return it.

To exercise your right to cancel, you must contact us at contactus@vehiclemoddingcompany.co.uk within this 14-day period.

Once you have notified us of your decision to cancel, you must send the goods back to us within a further 14 days.

Please do not return products without contacting us first, as we need to provide you with the appropriate return instructions and return address.

You will need to provide your order details or other proof of purchase.

Condition of Returned Products

You are entitled to inspect and handle the product to the extent reasonably necessary to establish its nature, characteristics and functionality.

Please return the product with all supplied accessories, cables, components and packaging wherever possible.

If a product has been handled, installed or used beyond what is reasonably necessary to inspect and test it, and this has resulted in a reduction in its value, Vehicle Modding Company reserves the right to make an appropriate deduction from your refund to reflect the diminished value, as permitted by law.

This may include, where applicable, physical damage, scratches or marks, missing accessories or components, alterations, or other deterioration resulting from handling or use beyond what is reasonably necessary to inspect the product.

Nothing in this section affects your statutory rights where goods are faulty, damaged or not as described.

Return Shipping

For change-of-mind returns, the customer is responsible for the direct cost of returning the goods.

We strongly recommend using a tracked and adequately insured delivery service. Where you arrange the return carrier yourself, you are responsible for ensuring the goods are safely returned to us.

If a product is faulty, damaged or not as described, please contact us before returning it so that we can provide appropriate assistance.

Damaged, Faulty or Incorrect Products

Please inspect your order when it arrives and contact us as soon as reasonably possible if the product is damaged, defective or you have received the wrong item.

For visible delivery damage, we recommend contacting us within 48 hours wherever possible so that we can investigate the issue promptly with the delivery carrier.

The 48-hour request does not affect your statutory rights in relation to faulty, damaged or misdescribed goods.

Exceptions to the Right to Cancel

Certain products may be excluded from the statutory right to cancel where an exemption provided by law applies, including certain goods made to the customer’s specifications or clearly personalised.

Where an exemption applies, this will be made clear where appropriate.

This does not affect your statutory rights if a product is faulty or not as described.

Exchanges

If you would like a different product, the quickest option is normally to return your existing product in accordance with this policy and place a separate order for the replacement product.

Order Cancellation Before Dispatch

Customers may request cancellation of an order within 15 minutes of placing the order, provided the order has not already been dispatched.

After 15 minutes, orders cannot normally be cancelled as our order processing and fulfilment process may have commenced. Where an order has already entered processing or has been dispatched, cancellation may no longer be possible.

Where a cancellation request is received after the 15-minute cancellation period, Vehicle Modding Company may, at its discretion, agree to cancel the order where this is operationally possible.

Where we agree to cancel an order outside the 15-minute cancellation period, we may deduct reasonable costs that have actually and directly arisen as a result of the cancellation, where such costs are permitted to be recovered under applicable law. Any deduction will be limited to the amount we are legally entitled to recover and will not exceed our actual direct loss.

This may include, where applicable, non-refundable payment processing or transaction costs that we have actually incurred as a direct result of the order and are unable to recover following cancellation.

Nothing in this section limits or excludes any statutory rights you may have under applicable UK consumer law, including any statutory right to cancel eligible online purchases.

Refunds

Once we receive your return, we will inspect the goods and process any refund due in accordance with your statutory rights.

Refunds will be made to the original payment method.

Where you exercise your statutory right to cancel, we will also refund the standard outbound delivery charge where required by law.

If you selected an enhanced or premium delivery service, such as next-day delivery, we are not required to refund the additional amount paid above the cost of our standard delivery service.

Where the returned goods have diminished in value as a result of handling beyond what was reasonably necessary to establish their nature, characteristics and functionality, we reserve the right to make an appropriate deduction from the refund as permitted by law.

Refunds will be processed within the applicable statutory timeframe. Once processed, please allow approximately 5–7 working days for the funds to appear in your account, depending on your bank or payment provider.

Statutory Rights

This returns policy does not limit or exclude any rights you have under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.